Himelhoch Bed & Breakfast is an exclusive property where every guest is important and special. Our policies and customs are designed for the security, safety and enjoyment of all of our guests. Please review these policies, as by making a reservation, you are agreeing that you understand and will abide by these policies.
Rates
Rates are quoted per night for single or double occupancy and include a full breakfast for each guest. All rates are subject to a 6% state tax. Our rates are subject to change without notice. Our rates are based on single or double occupancy. Some of our suites can accommodate extra guests. We can prepare these suites with extra bedding with advance notice. For each additional guest, there is a $15 /person charge each night of your stay to cover the cost of breakfast and additional housekeeping.
Deposit & Payment
A full deposit is required to secure a reservation.
Method of Payment
Deposits can be made by PayPal or credit card. We accept Visa, MasterCard, Discover and American Express. Balances paid on-site may be paid by credit card or cash. We do not keep cash on hand to give change.
Cancellations
Due to the exclusive nature of our accommodations, cancellations affect our business significantly. Therefore, we adhere to a strict cancellation policy, regardless of the reason. Cancellations given at least 14 days in advance of the scheduled arrival date will be subject to a $30 cancellation fee. For no-shows or cancellations given less than 14 days in advance of scheduled arrival date will be subject to a 100% cancellation fee unless we are successful in rebooking your reserved dates. If we are successful in rebooking your reserved dates we will provide a refund subject to a $50 cancellation fee.
There are no refunds for early departures. Date changes are considered cancellations and as such our cancellation policies will apply. We recommend that you consider purchasing trip insurance from a third party. You are not obligated to purchase this coverage but you may wish to do so in case of unforeseen circumstances that may affect your travel plans. Insurance policies are neither administered nor guaranteed by Himelhoch Bed & Breakfast.
Check-in & Check-out
Our preferred check-in time is from 3PM – 8PM. If you know that you will be arriving after 8PM, please call us in advance to make arrangements for a late check-in. Check-out time is at 11AM.
Early check-in & late check-out may be available for an additional fee if our guest & housekeeping schedules permit. This service is available only as we are able to accommodate. Please make arrangements in advance.
Accessibility
All guest rooms are only accessible by stairs.
Technology
Wireless internet access is complimentary throughout our bed and breakfast. We request that you refrain from large downloads and streaming as a courtesy to your fellow guests and the business function of the bed and breakfast. We are not responsible for service outages of this service including provider maintenance, weather conditions, or incompatibility with your electronic devices. Please do not use cell phones or other devices in areas that might disturb other guests.
Registered Guests
You will be asked to provide a photo ID at check-in for the guest name on the reservation. Guest rooms cannot be transferred to another party without advance notification. In order to assure privacy and a relaxing atmosphere for our guests, the bed and breakfast is closed to people who do not have reservations. The bed and breakfast and its property are for the use of registered guests only. Depending upon the total usage of the bed and breakfast, arrangements may be available for visitors with advance notice.
No-Smoking Policy
Smoking and vaping is permitted only in designated outdoor areas. Smoking or vaping is not permitted inside anywhere in our bed and breakfast; including common areas, guest rooms, porches, and balconies. This policy is strictly enforced and a $200 cleaning fee will be charged. Any damages caused by a cigarette, cigar, pipe, or other devices will be charged at the full value of the damaged item.
Candles and incense are not to be used in the bed and breakfast, no exceptions.
Alcohol & Drug Use
Alcohol consumption in moderation is permitted, however for the privacy and enjoyment of other registered guests, excessive consumption and abusive behavior will not be tolerated and will result in you being asked to leave and forfeit all payments.
Illegal substances are not permitted at the bed and breakfast. Violation of this policy will result in the proper authorities being notified, the guest being asked to leave the property, and forfeiture of all monies due for the reservation.
Children
Since we cater primarily to couples, individuals on business, and others looking for a respite from the hectic pace of today’s world, limited rooms and dates are available for those traveling with children. Rooms may not be available for accommodating children at certain times depending on the total usage of the bed and breakfast. Availability to accommodate children at any time is at the discretion of the innkeepers as a responsibility to all guests. Please inquire at the time of booking your reservation if you are traveling with children.
Children must behave in a way as to not disturb the other guests, residents & business functions at the bed and breakfast. Children behaving inappropriately will be required to be removed to their rooms. Injuries to children and damages to the bed and breakfast or other guests are the complete responsibility of the parent or adult. The bed and breakfast does not have high chairs, portable cribs, or children’s menus.
Pets
Although the innkeepers love animals, Himelhoch Bed & Breakfast unfortunately does not allow guest pets on the premises. We will be happy to assist you in finding an appropriate “Bed & Bone” nearby for your four-legged traveling companion. Please note that the innkeepers do have a small cat and dog but they are kept in the innkeepers’ private living quarters and out of all common guest areas when guests are present.
Quiet Hours
We observe quiet hours at the Inn from 10PM – 8AM. If you are coming in late or rising early, please be considerate of your fellow guests.
Breakfast
Our innkeepers take great pride in serving a full breakfast each morning for our guests. Please inform us of any special dietary restrictions or requirements prior to your arrival. We will make reasonable efforts to accommodate your dietary requests. We are not responsible for any allergic reaction to foods or products used at the bed and breakfast. Please let us know in advance if you are sensitive to any foods so that our innkeepers can customize your meals to fit your needs.
No Kitchen or Laundry Access
There are no kitchen or laundry facilities available to guests. Please ask if there is something that you need.
Damages
Guests are responsible for any damages they cause. Damage or excess cleaning needed after your departure will be billed to you. This includes damage to furnishings, fixtures, linens or towels that result in the need for excess cleaning, repair or replacement. Please notify innkeepers immediately if you experience any issues with your accommodations.
Liability Disclaimer
We take your safety and the security of your property very seriously. However, attendance and participation in Himelhoch Bed & Breakfast events or guest stays, whether paid for or not, is strictly conditional upon your agreement to never assert or make any claim against Himelhoch Bed & Breakfast, its employees, volunteers, guests, or contractors for bodily injury, loss/theft or damage suffered or incurred by you as a result of being on our property or participating in our activities.
Impossible Performance
In the event that Himelhoch Bed & Breakfast must terminate a reservation due to any condition making it unsafe or impossible to provide for the use of the facility or services, you will be reimbursed all funds previously submitted and you agree to hold Himelhoch Bed & Breakfast harmless for the termination. Such events would include, but not exclusively limited to, loss of public utilities, natural disasters, or fire.
Special Services
Please contact the bed and breakfast prior to arrival to arrange any special service items. Sometimes we can accommodate a last minute request but we would rather not risk your disappointment. It is best to plan ahead.
Miscellaneous
Motor homes, RV’s and trailers cannot be accommodated. No exercise equipment may be affixed to any room surface, door, casing, or furniture.
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